Retail orders
If you place your order with one of our retail partners, the transfer process will take 17 days from the time you drop off your media the the store to the time your completed DVDs are back at the store and your online account is ready.
Online orders
If you place your order online and ship us your media, the process will take 14 business days from the time we receive your media to the time your videos are available in your online account. You will receive email notifications all along the way, from the moment we receive your materials to when they are available online and when we've shipped back your original media.
Once you've logged in to view your videos in your private account you can order DVDs of that footage. The processing time for DVDs is approximately two business days but please add another 5-7 business days for delivery.
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